HELLO & WELCOME TO THE KNOW IT ALL PAGE
Also known as frequently asked questions, if you don't see an answer here, please feel free to contact us with your question and we will be happy to answer.
HOW MUCH DO CUSTOM INVITATIONS COST?
Custom invitations have so many variables when pricing: quantity desired, number of enclosure cards, paper option, printing method, envelopes, liners, addressing etc. On our custom invitations page, you can see some packages and pricing we provide. If you are looking for different options, please request a custom quote.
WE'RE ON A BUDGET, CAN YOU STILL HELP US?
Yes. Our online wedding collections have over hundreds of beautiful pre-designed or template invitations which range from $150 and up. You are welcome to view our wedding and social collections to find your 'perfect' invitation.
We take several forms of payment: visa, master card, american express, debit, cash, and checks. If there are any problems with checks, please note any service fees will be billed to your invoice.
We require a non-refundable 50% deposit to start the custom invitation design process and the final 50% to start the printing process.
WHAT ELSE CAN YOU DO?
Other than invitations, we work with private and public corporations or businesses. We are a MBE & WBE (Minority Business Enterprise and Women Business Enterprise) in New York City and New York State. We provide design services and printing services for all paper and promotional products.
DO YOU OFFER RUSH SERVICE?
Yes. Depending on our schedule, there will be an applicable rush fee, which is 20% of the subtotal.
WHAT IS YOUR RETURN POLICY?
Custom invitations are personalized and tailor to your needs. With this level of customization, any invitation printed are fully owned by the client and is not returnable. Since we know this is the case, we work hard on ensuring our clients are happy with the final product and returns are not necessary. Also, if for any reason, we don't move forward with the printing process, the final payment will be voided, but the initial deposit is non-refundable and is applied to the design process.
WHAT MAKES INVITING TREASURES DIFFERENT?
Our customer service is 5 stars every time, check out our reviews on Weddingwire and learn how provide exceptional customer service to each client. Other than our reviews, our products are made with great quality.
We understand there are other invitation and stationery businesses which do the same work as us, however, not all these companies provide the additional services we offer. For example, our guest addressing and return addressing is apart of all our packages and does not have an additional fee, we offer envelope stuffing and stamping, and we offer RSVP numbering. RSVP numbering is when we print the numbers on the back of your RSVP and assign it to a guest, so when you send it out, if it returns with no information or name, you will know who it was mailed to via your excel sheet. We strive on providing top notch customer service.
EVERYONE ISN'T CHARGED SALES TAX?
Inviting Treasures, Inc. does not charge sales tax on orders outside the state of New Jersey. We are only required to collect sales tax on orders that ship within the state of New Jersey. In this case, a sales tax rate of 6.875% does apply.
If your invitation suite includes any photos, please make sure it is:
- Ready for placement (we provide editing service at an additional cost)
- Has a resolution of 300 DPI as a minimum. This is required for printing purposes.
- Photos can be sent through our project management system.
- There mush be an signed document by you stating the artwork use is yours and is not in violation of copyrights.
WHAT TO DO WHEN THERE IS AN ISSUE WITH MY ORDER?
Please all Customer Service at 1-888-311-1734 within 5 days of receiving your order. We can only make any corrections within this time because your artwork is still available. After 5 days, all artwork and printing materials become unavailable and no changes are available without an additional fee.
SHIPPING & TRACKING:
We use USPS priority shipping to provide fast service, free tracking, and up to $50 insurance for lost parcels. We have used this in the past 2-3 years and have not have any issues. If you feel USPS is not adequate, you are welcome to request another carrier and pay the additional cost. Please note once your order ships with the carries, we are no longer responsible for your order. Our service agreement clearly states any packages shipped is no longer our responsibility since we don't have any control of USPS. However, we will do our best to help in finding any misplaced packages, but we will not be able to replace any of the products at no cost.